Our Guarantee & Warranty - Vance Gate Repair Carrollton

The Vance Gate Repair Carrollton Guarantee

Since 2014, Adrian Vance has run Vance Gate Repair Carrollton on one simple rule: if we touched it, we stand behind it. Every gate repair, installation, motor service, and weld we complete in Carrollton carries our 365-Day Done Right Promise – one full year for us to make any repair right at no additional charge, no argument, no fee, no expiration date inside that window. You’ll also get a written price before any work begins, a documented photo record of everything we found and adjusted, and a live person on the phone whenever you call. That’s the whole guarantee, in plain English.

Call (817) 778-4585

What’s Covered

• Workmanship on every repair and installation. The 365-Day Done Right Promise covers all completed work – if something we set, adjusted, welded, or installed isn’t holding up right within one year, we return and fix it at no charge.
• Parts and components we install. When we put a part on your gate, we document the part number and stand behind the fit and function of what we installed. If a part we selected fails because we chose wrong or set it wrong, we’re back out making it right.
• Cleanup, every time. We treat your Carrollton property like we’d treat a paying commercial site: no metal shavings left on the driveway, no cut wire scraps in the grass, no grease smears on the gate or fence line. If we made a mess, it’s ours to clean.
• Honest pricing from the first conversation. The price we write down before the job starts is the price you pay when the work is done. Not one dollar more unless we both agree, in writing, to something new mid-job.
• Names, faces, and accountability. You’ll know who’s coming before they arrive – background-checked, uniformed technicians with their name and photo provided in advance. No anonymous strangers at your gate.

Our Satisfaction Promise

If you’re not satisfied with the work we’ve done on your Carrollton gate, here’s exactly what happens: you call us, a live person answers, and we schedule a return visit. There’s no waiting room, no callback queue, no “let me create a ticket and someone will reach out.” When we arrive, we look at what you’re unhappy about with the photo record from the original job in hand, because that record shows us precisely what we found, what we adjusted, and what we installed that day. Then we make it right under the 365-Day Done Right Promise. If we’re at fault, there’s no charge. If the issue is something new – a different part failed, a storm bent the gate, a car tapped the frame – we’ll give you a written price for that new work before we touch anything, and you decide how to proceed. The promise isn’t that nothing will ever go wrong with your gate again. The promise is that if what we did goes wrong, it’s our problem to fix, for a full year, at no additional cost. And the price you’ll pay for any new work is always in your hand before the first tool comes off the truck.

Before

After

Licensed & Insured Backing

Here’s the part of the guarantee that’s less exciting than promises and more important than all of them: Vance Gate Repair Carrollton is licensed and insured, and we carry that paperwork on every job. A licensed operator means the work we do on your gate motor, access control system, or welded frame is done to code and can be held to a standard if something goes sideways. Insurance means you’re never the one left holding the bill if a genuine accident happens on your property. Any company can write “satisfaction guaranteed” on the side of a truck. We’d rather show you the license, show you the insurance certificate, and then do the job like the paperwork matters. Because around Carrollton, when a 400-pound steel gate is involved, the paper is the promise.

What the 365-Day Done Right Promise Means in Practice

Let’s say we replace a swing gate motor on a home in Carrollton, set the limit switches, and document the whole job with photos. A month later, the gate stops short by four inches. You call us. We pull the job record – there’s the photo of the limit switch position from the day we left. A technician comes back, adjusts the switch, re-photographs the new position, and hands you both photos. You’re not negotiating. You’re not “escalating” anything. You have a one-year promise in writing, and we’re honoring it. That’s the difference between a warranty that lives in a marketing brochure and a guarantee that lives in a job file with your address on it.

If you have a question about what our guarantee covers on a specific gate issue in Carrollton, call (817) 778-4585 and ask. A person will answer, day or night, and tell you straight what’s covered and what isn’t – before any money changes hands.

Written by Adrian Vance, Owner at Vance Gate Repair Carrollton, serving Carrollton since 2014.